30-day returns
You can return a product within 30 days of delivery. The return must be shipped back to us within those 30 days (with tracking). It's fine if it arrives after day 30.
How to return
- Sign in to your account, open the order and choose Start a return. You'll get a return number (RMA).
- Wait for approval and our return address.
- Pack the product with all parts, the power adapter and the original packaging, write the RMA number on the box, and ship it with tracking. Add the tracking number to your RMA.
Returns without an approved RMA may be refused.
Refunds
- We refund the price of the product to your original payment method within 10 business days of receiving and inspecting it.
- Original shipping charges aren't refunded, and you pay return shipping.
- Products that have been opened or used may have a 15% restocking fee deducted from the refund.
- Products returned damaged, incomplete, or modified may be refused or have their refund reduced.
Damaged or wrong item
If your order arrives damaged or isn't what you ordered, contact us within 7 days of delivery. We'll cover the return shipping and send a replacement or a full refund including shipping.
Pre-order cancellations
You can cancel a pre-order any time before it ships for a full refund, including shipping.
Warranty claims
Problems after the return window are covered by our Limited Warranty.